Returns & Exchanges

At Costa Farms, we want you to love your new greenery; if your plant arrives damaged or unhealthy, we offer a 30-day satisfaction guarantee to ensure your home remains a thriving oasis.

Return Process

• 1.
  Check Your Guarantee

  Verify that your request is within 30 days of delivery and that the plant has been cared for according to the included instructions.

• 2.
  Document the Issue

  Take clear photos of the plant and its packaging to help our horticulturists diagnose any health issues or shipping damage.

• 3.
  Contact Support

  Submit your order number and photos through our online portal or email our Care Team to initiate your replacement or refund.

• 4.
  Receive Your Resolution

  Once approved, we will ship a fresh replacement plant at no cost to you or issue a full refund to your original payment method.